Each day, Twitter and Facebook gain thousands of more users. However, many businesses are reluctant to dive in and test the social media waters. Here are ten reasons why every business should consider having a social media presence:

1. It’s Free. Businesses can set up Twitter accounts and Facebook pages for no cost other than the time it takes for them to do it. If you’re looking for a low-cost way to connect with current customers or prospective ones, this is it.
2. It’s Easy. Rome wasn’t built in a day, but a custom Twitter or Facebook page can be. The learning curve for both is small. If you’re not at all technically inclined, chances are there’s someone in your company who is already familiar with using one or both social networks.
3. Everybody’s Doing It. Well, maybe not everybody, but many are—in fact, thousands more are each day. You might think your business and social media aren’t a good match, but most likely there are potential followers out there—clients, colleagues, friends—who would be interested in hearing from you. If you have a niche in your industry, you can probably seek out that niche on Twitter.
4. Social Media is Here to Stay. Will Twitter be here in 50 years? Maybe, maybe not—but the need for people to connect with each other through social media isn’t going anywhere.
5. It’s Fun. People gravitate toward Twitter and Facebook because they have fun interacting with others in those environments. And what better way to reach potential clients than in a place where people go to enjoy themselves?
6. It’s a Conversation Starter. Literally. Unlike traditional advertising methods where it might be difficult to judge just whose listening, if you send out a message on Twitter and Facebook, you’re likely to hear about your post from someone. Social media isn’t just a place to send out one-way sales communiques, it’s a great way to get feedback from users, engage them in a dialogue and learn about their likes and dislikes. It just might help you fine-tune a new product, redesign a web page to make it more user-friendly or change course with a marketing strategy.
7. It’s a News Source. More and more people get their news from users found on Twitter and Facebook. You can add to the mix by giving updates and links about news items related to your industry. The more you help people get quality information, the more willing they will be to listen to your own messages when you tweet them.
8. It’s a Virtual Customer Service Center. Many users are reaching out to companies for customer service issues on Twitter and Facebook. It’s quick and easy for them to send a tweet, and many companies respond more quickly on Twitter than through e-mail.
9. You’re Not Alone. If keeping up with a Twitter account seems like a never-ending, overwhelming task (log off and the tweets keep coming!), don’t sweat it: there are many free or low-cost, third party applications to help you manage your account. We recently fell in love with Social Oomph as a way to pre-program tweets and Facebook page updates. We still log on at least once a day to check for replies and comments to our posts (and to reply/comment back, of course!) but in case we get tied up in a meeting (or, as is typical in Chicagoland—traffic), we know our updates can still get out, even if we can’t.
10. The Possibilities are Endless. Uses for social networking sites are still emerging and changing every day. The exciting part is that they are only bound by the limits of your imagination. Have fun and come up with creative concepts to engage your followers (such as Twitter parties by TweeParties). In doing so, you just might find a new one who turns out to be your next client.

Tags: business, Facebook, social media marketing, Twitter