So much talk these days about social media and how it applies to businesses.

Companies large and small are scrambling to incorporate Twitter and Facebook accounts into their marketing plans—if they haven’t already done so. Some have succeeded in converting tweets into more business, while others are struggling, wondering if the buzz is worth the fuss.

A study released this week by digital marketing agency 360i examines this Twitter business/consumer dynamic. One of the results from 360i: “Only 12% of all marketer tweets demonstrate active dialogue with consumers, signifying that most of them aren’t tapping Twitter’s full potential.”

People use Twitter and Facebook to connect with other people. To have conversations. Advertisements or “hard sells” are a turn off. If you are a company that tweets one-way messages and does not engage in a dialogue with your followers, you’re missing the boat, and potentially the revenue. Your followers might keep following you, but they might not pay  much attention to what you have to say.

In a recent article in a marketing magazine that I read religiously each month, one columnist recommended using an automated tweet service and taking a few hours each month to pre-program a month’s worth of tweets, as a time-saving measure. That’s fine. I use auto-tweet service Twuffer to spread out my tweets and reach different people at different times of the day. But I still sign in to Twitter frequently to see who’s responded to my tweets and I try to reply to as many as possible. I have conversations, not advertisements. Besides, the conversations are much more fun than ads, aren’t they?

Social media is exciting and fun to use because it’s comprised of people conversing in real time. And that’s what it’s all about. Not not one-way messages, but dialogue. Engage your followers in one and they’ll be more likely to listen to your company’s message when you tweet it.

Erin

Tags: business, social media marketing, tweets, Twitter